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William Buechele

@williambuechele

Message

I troubleshoot cloud infrastructure, Kubernetes, networking, and customer-facing technical issues.

United States

Message

What I'm looking for

I'm looking to apply my cloud infrastructure, Kubernetes, networking, and technical support experience in a role where I can improve reliability, streamline triage, and help customers resolve complex issues.

I've supported customers at Ezoic, Inc. by diagnosing complex networking and DNS issues, improving system uptime by 30%, and building triage processes that improved response times. I also developed runbooks and playbooks with support and marketing teams, reducing ticket creation by 10% within three months.

At Bluefire Leads, I managed frontend scripting and routing across 15+ web pages, helped migrate on-premises servers to AWS EC2, and prepared applications for Kubernetes deployment. I bring hands-on experience with AWS, EKS, Docker, Helm charts, CloudFormation, Terraform, CI/CD, and customer-focused technical support.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Ezoic, Inc.

Jan 2022 - Jun 2023 (1 year 5 months)

Performed root cause investigation and resolved complex networking and DNS issues, improving system uptime by 30% through proactive troubleshooting. Established triage processes and collaborated with marketing to reduce ticket creation by 10% within 3 months.

SQL AWS DNS management Network Troubleshooting JavaScript

Junior Frontend and DevOps engineer

Blue Fire Leads

Jun 2021 - Jan 2022 (7 months)

Managed scripting and routing on the frontend of 15+ web pages. Migrated on-premises servers
to AWS EC2 Instances reducing server maintenance cost by 20% within 6 months. Spearheaded deployment in a Kubernetes cluster
Wrote Kubernetes Helm charts and pod manifests for hosting company software, managing cluster lifecycle, tracking pod states,
and debugging pod issues using logs.

Jira

Technical Support Agent

G4S Retail Solutions

Jan 2020 - Jun 2021 (1 year 5 months)

Provided on call technical support for cash recyclers, network connectivity and cash handling processes. Identified
patterns in customer issues to write and update knowledge base articles improving troubleshooting processes reduced
escalation on some issues by up to 50%.
Maintained a customer satisfaction rating of over 95%. Utilized Microsoft Office tools to document and track support cases

Customer Support Knowledge Base ServiceNow Network Troubleshooting Windows