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Nikita SmithNS
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Nikita Smith

@nikitasmith

I build and secure AWS infrastructure while bringing over a decade of customer support experience.

United States
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I built and progressively hardened the WorkforceConnect Flask/Nginx/Gunicorn application stack during BCE GovTech Cloud Bootcamp's DOL/OWS-2026 federal-simulation engagement. I migrated the application to AWS using EC2 and RDS MySQL, then converted the environment into Terraform infrastructure-as-code.

I configured VPC public/private subnets, security groups, an Application Load Balancer, IAM access controls, CloudWatch alarms, SNS notifications, CloudTrail, GuardDuty, KMS encryption, Secrets Manager, and remote Terraform state. I also worked in a Jira ticketing workflow while meeting security requirements for restricted SSH access, disabled RDS public access, and credential management.

Alongside my cloud engineering training, I bring more than a decade of client services, loss mitigation, corporate support, troubleshooting, compliance-driven workflows, and risk-aware operations. As a Customer Care Supervisor at Home Depot Corporate, I lead, train, and coach a team resolving orders and technical issues while communicating clearly with customers.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Strayer University logoSU

Strayer University

Bachelor's Degree, Business Administration

Pursued a Bachelor's degree in Business Administration.

BB

BCE GovTech Cloud Bootcamp

Certificate of Completion, Cloud Engineering

2026 - 2026

Completed a five-week federal-simulation cloud engineering bootcamp, earning a Certificate of Completion for the DOL/OWS-2026 simulated federal engagement.

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