WPWilfer Pabon
@wilferpabon
Quality-focused Project QA professional driving accuracy, automation, and cross-functional alignment.
IrelandWhat I'm looking for
I am a Quality Assurance and Content Operations specialist with experience leading QA processes, vendor management, and model optimization for large-scale content and machine learning projects. At TikTok I developed QA processes, trained and coached BPO teams, and delivered data-driven insights that sustained quality accuracy above 99.5% across multiple markets.
I combine a Bachelor's in Industrial and Product Design with certifications in UX and 3D modeling, strong stakeholder communication, and experience as a subject-matter expert and project lead. I consistently implement process improvements, create training programs, and manage cross-functional relationships to improve productivity, automation, and user experience.
Experience
Work history, roles, and key accomplishments
TIOversaw project performance and vendor relationships for language-model and labelling initiatives, improving accuracy and productivity through QA processes and data-driven optimizations reported to cross-functional stakeholders.
TIEvaluated and audited labelling quality across LATAM and EU markets, maintained >99.5% calibration accuracy, and delivered training and insights to support ML automation and long-term project accuracy.
TICreated and standardized training and labelling processes for model training, acted as second-line quality auditor for vendor outputs, and set KPI metrics to improve vendor productivity and model quality.
Quality Control Analyst
Cognizant
Dec 2019 - Jan 2021 (1 year 1 month)
Served as Spanish-language quality POC and third-line auditor, developed QA procedures, produced RCA reports, and collaborated with Policy and Product teams to improve tools and operational quality.
Real Time Analyst
Cognizant
Oct 2019 - Dec 2019 (2 months)
Monitored site staffing and SLAs, coordinated IT issue reporting, and analyzed system incidents to maintain service levels and throughput.
Process Executive
Cognizant
May 2019 - Sep 2019 (4 months)
Managed high-accuracy data processing and verification, adhered to compliance and quality targets, and handled process updates and outbound information gathering.
Workstation Support Specialist
Notaria 11 Bucaramanga
Jul 2018 - Aug 2018 (1 month)
Inspected and designed ergonomic workstations to prevent injuries and optimize employee performance using ergonomic principles.
User Interface Designer
Connotar Technologies
Jan 2018 - Jul 2018 (6 months)
Redesigned website interfaces, conducted user research and usability tests to improve UX and interface effectiveness.
CAD Furniture & Kitchen Designer
Madecentro Colombia S.A.
Apr 2015 - Mar 2016 (11 months)
Designed custom furniture using advanced CAD, managed projects from concept to delivery, prepared quotes and ensured alignment with client requirements and budgets.
Education
Degrees, certifications, and relevant coursework
Universidad Industrial de Santander
Bachelor's degree, Industrial and Product Design
2008 - 2016
Completed a Bachelor's degree in Industrial and Product Design focusing on design, CAD, and product development.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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