Luis De Lima

Delivered SOP, policy, and guideline training to BPO teams, conducted refresher sessions, facilitated calibration sessions, and performed quality assurance reviews across Search and Recommendation workflows.

Delivered engaging English-language lessons in an evening programme, adapting content to learner needs and curriculum requirements.

Reviewed user-generated content against platform policies, investigated reported issues, and supported colleagues through shadowing and knowledge sharing.

Planned and delivered lessons in line with curriculum and academic policies while supporting learner participation and progress.

Planned and delivered learner-centred English lessons aligned with the institute's curriculum.

Delivered general and in-company English training and monitored learner progress.

Coordinated teaching activities and collaborated with teachers on lesson planning, learner needs, and cultural sensitivity.

Planned and delivered lessons in accordance with curriculum policies and learner needs.

Delivered English-language instruction while supporting classroom management, learner assessment, and academic administration.

Completed the CELTA certification at International House Dublin in 2016.

Earned a 120-Hour TEFL Certificate from TEFL Ireland in 2014.

Studied Education at Universidad Experimental Simón Rodríguez from 2003 to 2007.