At Cardinal Financial, I progressed from Quality Control Analyst I to III and Credit Quality Control Auditor, performing risk-based, control-focused audits across mortgage lending and servicing activities.
I've tested documentation, data, and processes against legal, regulatory, investor, and internal requirements; identified deficiencies and control gaps; and translated audit findings into corrective actions and stronger control execution. I consistently led team production metrics, completing more than 50% of required workload while maintaining accuracy and quality standards.
Earlier, I improved operational performance at Sitel through data-driven coaching, metric analysis, and accountability, moving a below-target team to target status within one month. I'm also pursuing an MS in Management Information Systems.
