At Caine & Weiner, I audited approximately 300 calls per month for quality, accuracy, compliance, and established QA standards. I reviewed performance data and Excel-based scorecards to identify quality trends and workflow gaps.
I documented audit findings and communicated quality issues requiring follow-up or corrective action. I also trained auditors on QA procedures, documentation standards, and quality-review processes.
At Zwicker & Associates, I reviewed financial and legal documentation for accuracy, completeness, and compliance. I maintained audit records and compliance reporting, and developed and maintained SOPs to support consistent processes.
At Constar Financial, I reviewed customer and transaction information for regulatory and compliance requirements, including potential matches and discrepancies against applicable compliance lists. I hold Six Sigma White Belt and Yellow Belt certifications and have training in Microsoft Excel and manual software testing.
