Adriel Mapesa

As a seasoned Customer Experience Officer, I have a proven track record of driving high levels of customer satisfaction while aligning service operations with organizational goals. With a strong background in team leadership, issue resolution, and service process enhancement, I excel in fostering a positive work culture, efficiently managing escalations, and leveraging data insights to optimize team performance and elevate the customer experience.

Throughout my career, I have demonstrated success in managing teams, streamlining processes, and improving response times, resulting in significant improvements in customer satisfaction. My expertise in data analysis and improvement enables me to make data-driven decisions, track performance, and identify areas for improvement.

I am a skilled communicator with a strong ability to empathize with customers, provide personalized solutions, and deliver exceptional service. With a strong foundation in finance and accounting, I am well-versed in managing financial operations, preparing management reports, and ensuring compliance with internal policies.