At GoldenRule Technologies Ltd, I provide first-line desktop and laptop support in client environments including Pfizer and SAP. I troubleshoot Windows and macOS, Microsoft 365, hardware, and software issues for business users.
I support onsite and offsite users remotely with TeamViewer, NetSupport, and LogMeIn123, and maintain desktop, laptop, and peripheral hardware records. I also set up iPhones and Samsung devices.
At Microsoft, I set up, operated, and dismantled audiovisual equipment and supported meetings and events. I troubleshot audio and video issues and installed audiovisual and Microsoft Teams Rooms systems in conference rooms.
