At Ministério de Gestão e Inovação, I provided N1/N2 support through ITSM and maintained Active Directory accounts, groups, and permissions, achieving 97% SLA adherence. I also configured Windows workstations and Office 365 and supported LAN/Wi-Fi and remote-access tools.
As an independent IT consultant, I developed DestacAI, a React application integrated with the Anthropic API that compares résumés with job descriptions and is published and in use. I also created Python and RPA automations for clients, and Power BI dashboards that reduced manual analysis time by up to 50%.
