At Dividata Processamento de Dados LTDA, I developed PowerShell scripts to automate IT routines, saving an average of 30 minutes per service request. I also handled N1, N2, and N3 tickets across Windows, Linux, and macOS environments, prioritizing incidents and tracking SLAs.
Earlier at Dividata and Digisystem, I provided software and IT support, documented incidents, and helped maintain knowledge resources. I’ve worked with Jira and Zendesk and apply ITIL and Scrum practices; I also hold the Professional Scrum Master I (PSM I) certification.
