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Wendy User

@wendyuser12

Associate Property Adjuster at USAA handling property claims from investigation through settlement with Xactimate estimates.

United States

Message

At USAA, I manage low- to moderate-complexity property claims from investigation through settlement. I analyze coverage, prepare damage estimates using Xactimate and virtual inspection tools, and negotiate settlements.

At Optum Pharmacy, I supported patients and case coordination, managed enrollment records, and trained staff on compliance and procedures. My experience also includes guest escalations and coaching at Hilton, accounts receivable support at MyMatrixx, and community social work at Restored Hope.

Experience

Work history, roles, and key accomplishments

Current

Associate Property Adjuster

Current

USAA

Jan 2024 - Present (2 years 9 months)

Managed property claims with low to moderate complexity from investigation through settlement. Analyzed policy coverage, conducted interviews, prepared damage estimates using Xactimate, and negotiated settlements.

Claims Investigation Xactimate Client Relations Negotiation Regulatory Compliance Data Analysis Microsoft Office

Patient Care Administrator / Trainer

Optum Pharmacy

Jan 2021 - Dec 2023 (2 years 11 months)

Provided patient support through inbound/outbound communications and case coordination. Managed enrollment records, supported accounts payable/receivable, and trained staff on compliance and procedures.

Client Relations Training and coaching Accounts Payable Receivable Regulatory Compliance Data Analysis Microsoft Office

Executive Escalation Leader / Coach

Hilton

Jan 2016 - Dec 2020 (4 years 11 months)

Resolved high-level guest escalations and led service recovery initiatives. Coached staff on customer engagement, communication, and problem resolution.

Client Relations Training and coaching Communication Skills problem resolution Relationship Management

Accounts Receivable / Ancillary Support Specialist

MyMatrixx

Jan 2015 - Dec 2015 (11 months)

Managed billing documentation, account reconciliation, and financial reporting support. Verified data accuracy and collaborated with internal departments to resolve discrepancies.

Accounts Payable Receivable Data Analysis Microsoft Office Communication Skills

Community Development / Social Worker

Restored Hope

Jan 2014 - Dec 2015 (1 year 11 months)

Coordinated community resources and case management services for clients. Conducted intake assessments, crisis intervention, and documentation compliance.

Case Management Crisis Intervention Documentation Grant writing Community Outreach Program Development