Windu Bumi

• Led Agile teams and junior designers to enhance digital experiences for global food and animal safety platforms, improving customer satisfaction.
• Spearheaded Neogen’s rebrand and unified Design System, reducing development time by 30%.
• Developed UX strategies that elevated industry safety and quality standards.

• Led design workshops and Design System overhaul, boosting collaboration and reducing dev time.
• Increased user engagement through A/B testing data-driven UX strategy, impacting 276M+ users.
• Partnered with PMs and engineers to scale digital solutions, increasing product releases by 15%.

• Redesigned JPMorgan Chase’s Corporate Card portal, increasing user satisfaction scores by 20%.
• Led digital platform redesigns for UPTAKE and American Family Insurance, driving multimillion-dollar revenue growth and increasing app downloads by 25%.
• Managed UX teams at Walgreens and Traveloka, reducing customer call volumes by 30% and improving satisfaction scores by 25%.

• Led UX effort for a new IT Operating Model across Retail, Government, and Group portfolios, optimizing execution across 5 states (Illinois, Montana, New Mexico, Texas, Oklahoma).
• Launched digital solutions that improved usability scores by 30%.

Led the UX team in upgrading omnichannel platforms and revitalizing the online store, enhancing user engagement and launching the organization’s first mobile app.

Led UX teams in applying User-Centered Design processes for government and corporate projects, enhancing usability and developing UI specifications for various applications.

Master of Science in Human Computer Interaction, focusing on the design and evaluation of user interfaces and user experiences.

Bachelor of Building Management, covering principles of construction management, project management, and building technology.