Open to opportunities

Wayne Borce

@wayneborce

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Experienced hospitality professional specializing in implementation consulting.

Philippines

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What I'm looking for

I seek a role that fosters growth, values teamwork, and enhances customer experiences.

I am an experienced hospitality professional with over 7 years of expertise in managing teams and overseeing operations. Currently, I work as an Implementation Consultant at Oracle Corporation Philippines, where I lead the end-to-end implementation of Oracle Hospitality solutions. My role involves customizing products to meet customer preferences and conducting thorough product testing to ensure seamless deployment.

Throughout my career, I have been involved in major product rollouts for leading hotel chains such as Marriott, Accor, IHG, and Hyatt. I pride myself on my strong troubleshooting skills, which allow me to effectively identify and resolve technical issues, ensuring smooth operations for my clients. My dedication to user training and engagement has empowered teams to leverage technology effectively, enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Oracle Corporation Philippines

Nov 2022 - Present (2 years 7 months)

As an Implementation Consultant, I lead the end-to-end implementation of Oracle Hospitality solutions, customizing products to meet customer needs and conducting user training. I support major hotel chains with seamless deployment and troubleshooting.

User Training Troubleshooting Project Management Customer Experience Software Implementation

Front Desk Supervisor

Sheraton Cebu Mactan Resort

Apr 2022 - Oct 2022 (6 months)

Managed front desk operations, ensuring excellent customer service and efficient team management. Oversaw guest check-in/check-out processes and resolved customer inquiries.

Customer Service Team Management Problem Solving Communication Time Management Conflict Resolution Training Multitasking

Tech Support Expert

Asurion Iloilo

Jun 2021 - Nov 2021 (5 months)

Provided technical support and troubleshooting for customers, resolving issues related to products and services efficiently and effectively.

Technical Support Troubleshooting Customer Service Problem Solving Communication Tech Support Time Management Analytical Skills Team Collaboration

Front Desk Associate/Supervisor

Courtyard by Marriott Iloilo

May 2018 - Nov 2020 (2 years 6 months)

Handled front desk responsibilities, including guest check-ins, inquiries, and managing reservations. Supervised junior staff and ensured high standards of service.

Customer Service Communication Problem Solving Hospitality Time Management Multitasking Conflict Resolution

Front Desk Associate

Richmonde Hotel Iloilo

Dec 2016 - May 2018 (1 year 5 months)

Provided front desk services, assisting guests with check-in/check-out and addressing their needs. Maintained a welcoming environment and ensured guest satisfaction.

Customer Service Communication Problem Solving Time Management Hospitality Multitasking Team Collaboration

Education

Degrees, certifications, and relevant coursework

John B. Lacson Foundation Maritime University

Bachelor of Science, Cruise Ship Management

2011 - 2015

Completed a Bachelor of Science in Cruise Ship Management, focusing on maritime operations, hospitality management, and customer service in the cruise industry.