Open to opportunities

Wassam Hussain

@wassamhussain

Message

Dedicated customer support representative focused on resolving issues efficiently.

Pakistan

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a customer support representative with a strong commitment to customer satisfaction, I excel in providing empathetic and efficient assistance. My experience at InDriver has honed my ability to handle over 250 chats, ensuring that customer issues are resolved promptly and effectively. I take pride in my problem-solving skills and my ability to maintain positive interactions with clients.

In addition to my hands-on experience, I have trained new employees on customer data entry and organization, demonstrating my leadership capabilities. My educational background in Computer Science complements my practical skills, allowing me to approach customer queries with a technical mindset. I am passionate about continuous learning and have pursued certifications in graphic design and social media marketing, further enhancing my skill set.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

InDriver

Oct 2022 - Present (2 years 7 months)

As a Customer Support Representative at InDriver, I handle over 250 chats daily, resolving customer issues efficiently. I also train new employees on customer data entry and maintain an organized interaction log.

Customer Support Problem Solving Communication Skills Time Management Active Listening Leadership

Customer Support Representative

Hunerkada College

Jul 2022 - Nov 2022 (4 months)

In my role at Hunerkada College, I addressed student queries and ensured all complaints were registered and updated in the system, focusing on effective issue resolution.

Customer Support Listening Problem Solving Communication