Waseem Saleem

Built and launched a BPO offering outsourced Final Expense, ACA enrollment, Medicare and insurance lead-verification support for US healthcare and insurance agencies. Designed outbound lead-generation, appointment-setting, and customer-support workflows and messaging.

Co-run a retail pharmacy with my brother, handling direct, in-person medicine sales, customer consultations, and daily retail operations. Manage inventory, supplier ordering, and customer relationships in a high-trust, face-to-face sales environment.

Directed daily operations across four warehouses, achieving a 99% data reliability score while coordinating receipt and dispatch of 115,000+ MT of commodities. Delivered training sessions to warehouse and cross-functional teams, translating complex procedures into clear, actionable guidance.

Planned and tracked deliveries of 100,000+ MT of assistance to 120,000 beneficiaries against strict timelines and accuracy requirements. Managed vendor relationships and performance monitoring, requiring consistent, professional outbound communication.

Directed procurement and logistics operations for laboratory equipment, medicines, and hygiene-kit projects. Coordinated with senior management and identified training needs for team members.

Held progressive operational, coordination, and training roles across humanitarian logistics, IT systems, and disaster-response programs, including flood-response Officer in Charge and cross-border logistics coordination.

Held progressive operational, coordination, and training roles across humanitarian logistics, IT systems, and disaster-response programs, including flood-response Officer in Charge and cross-border logistics coordination.

Pursued a Master of Science in Computer Science, focusing on advanced computing concepts and applications.