At ATOS / BASF, I supported iOS and Android devices for more than 5,000 employees in a global enterprise, providing Tier II support, device enrollment, application access, patching, and carrier coordination.
I've also led technical support operations for ATOS / Daimler's Windows 7 deployment, mentored support staff, and improved repair and service processes. Across mobile devices, desktops, hardware, software, VPN connectivity, and ServiceNow tickets, I focus on secure, efficient resolutions and exceptional customer service.
