I'm currently supporting mobile devices at Stratix Corporation, resolving iOS and Android issues involving connectivity, activations, migrations, messaging, applications, and MDM compliance.
Previously at Northern Lakes Amusement, I provided remote desktop support through Splashtop, managed ServiceNow ticket triage and escalation, and administered Active Directory password resets and access controls. I maintained detailed resolution logs, contributed to the internal knowledge base, and monitored tickets to help meet SLAs.
At Selectek, Inc., I supported Office 365 and Exchange Online users with login, syncing, and mailbox issues while troubleshooting computer and printer hardware and software problems.
My background combines high-volume technical support with careful documentation, data integrity, confidentiality awareness, and reliable follow-through. I hold a Bachelor of Science in Information Technology from Georgia Southern University.
