Warren McKnight

Executed laser cutting and engraving projects according to client specifications. Collaborated with clients to identify requirements for customized gifts and designed products for laser production using creative software. Managed workflow from design conception to machine operation efficiently and oversaw community market participation to promote products.

Built and maintained client relationships, creating compelling sales pitches to sell company products and services. Completed all sales-related paperwork and supported client connection issues. Organized office layout, ordered stationery and equipment, and maintained office condition.

Managed petty cash, ensured all monies were receipted and accounted for, and handled client interactions via phone, face-to-face, and email. Supervised HR-related issues and communicated with the community for donations. Wrote monthly reports and maintained communication with staff and the SPCA Committee Body.

Interned in real estate, focusing on sales, rentals, commercial developments, and resale properties. Gained foundational knowledge in various aspects of the real estate market.

Managed a team of 6-8 individuals, running daily, weekly, and monthly team reports on availability, tasks, adherence, and KPIs. Acted as a hiring manager, conducting interviews and making offers. Coordinated with HR and conducted coaching sessions for team development.

Delivered exceptional customer service to high-end clients, handling a high volume of calls and emails. Understood client needs and ensured timely assistance from relevant departments. Focused on on-call resolution and maintained a high degree of communication skills.

Participated in the interview and debriefing process for hiring investigators, often stepping into the hiring manager role. Coordinated with HR to update the team on changes related to sick leave, vacation, and benefits. Generated and reviewed daily, weekly, and monthly metric reports to ensure team performance levels were met.

Performed daily audits for the KYC and BRI departments, submitting findings and feedback to Team Managers, including team achievements, misses, and individual coaching tips. Attended one-on-one sessions with the Compliance Manager and investigator to discuss key performance metrics. Served as part of the Hiring Team in Prague, initiating interviews and handling debriefing sessions.

Designed development plans for a team of seven investigators, including training and refresher programs. Conducted new candidate interviews and performed side-by-side monitoring, audit coaching, and one-on-one sessions for development areas. Served as a tester for a BRI project, verifying accuracy of video content.

Designed development plans for a team of seven investigators, including training and refresher programs. Conducted new candidate interviews as part of the hiring decision process. Performed side-by-side monitoring, audit coaching, and one-on-one sessions for development areas.

Provided guidance to team members through coaching and side-by-side sessions, creating individual development plans and performance action plans. Rendered support to the team in resolving system issues, such as hardware and software tool issues.

Processed payroll for team associates and submitted daily and weekly reports to the operations manager on team stats and shrinkage. Applied disciplinary actions to associates not adhering to company and team policies.

Completed a diploma in PC Engineering, focusing on the fundamentals of computer hardware and software. Gained practical skills in system maintenance and troubleshooting.

Attended Marist Brothers Linmeyer for junior and high school education. Developed foundational academic skills across various subjects.