Warren McKnightWM
Looking for a job

Warren McKnight

@warrenmcknight

Experienced team leader with a strong background in customer service.

South Africa

What I'm looking for

I am seeking a role that values team collaboration, offers growth opportunities, and allows me to leverage my extensive experience in customer service, team management and administration.

With over 20 years of experience in dynamic environments, I have honed my skills in leading teams and managing cross-departmental and international projects. My career has been marked by a proven track record in hiring and managing talent, particularly through university exhibitions and candidate events. I take pride in my extensive background in customer service management, which has enhanced my abilities in team leadership, HR issues, and high-level reporting.

As the owner of Country Mouse Laser, I execute laser cutting and engraving projects tailored to client specifications, showcasing my creative design skills and effective client collaboration. My previous roles, including Sales and Technical Consultant at Next Four Business Solutions and Investigations Manager at Amazon, have equipped me with the ability to build strong client relationships and manage complex workflows efficiently. I am passionate about community engagement and strive to promote products that resonate with clients.

Experience

Work history, roles, and key accomplishments

CL
Current

Owner

Country Mouse Laser

Jul 2023 - Present (1 year 11 months)

Executed laser cutting and engraving projects according to client specifications. Collaborated with clients to identify requirements for customized gifts and designed products for laser production using creative software. Managed workflow from design conception to machine operation efficiently and oversaw community market participation to promote products.

NS

Sales and Technical Consultant

Next Four Business Solutions

Dec 2021 - Sep 2022 (9 months)

Built and maintained client relationships, creating compelling sales pitches to sell company products and services. Completed all sales-related paperwork and supported client connection issues. Organized office layout, ordered stationery and equipment, and maintained office condition.

GS

Administrative Office Specialist

Graaff Reinet SPCA

Jun 2021 - Nov 2021 (5 months)

Managed petty cash, ensured all monies were receipted and accounted for, and handled client interactions via phone, face-to-face, and email. Supervised HR-related issues and communicated with the community for donations. Wrote monthly reports and maintained communication with staff and the SPCA Committee Body.

HP

Real Estate Agent Intern

Huizemark Plus

Sep 2020 - Jul 2021 (10 months)

Interned in real estate, focusing on sales, rentals, commercial developments, and resale properties. Gained foundational knowledge in various aspects of the real estate market.

TG

Team Manager

Ten Lifestyle Group

Nov 2019 - Oct 2020 (11 months)

Managed a team of 6-8 individuals, running daily, weekly, and monthly team reports on availability, tasks, adherence, and KPIs. Acted as a hiring manager, conducting interviews and making offers. Coordinated with HR and conducted coaching sessions for team development.

TG

Service Ambassador

Ten Lifestyle Group

Aug 2019 - Nov 2019 (3 months)

Delivered exceptional customer service to high-end clients, handling a high volume of calls and emails. Understood client needs and ensured timely assistance from relevant departments. Focused on on-call resolution and maintained a high degree of communication skills.

AM

Investigations Manager

Amazon

May 2017 - Feb 2019 (1 year 9 months)

Participated in the interview and debriefing process for hiring investigators, often stepping into the hiring manager role. Coordinated with HR to update the team on changes related to sick leave, vacation, and benefits. Generated and reviewed daily, weekly, and monthly metric reports to ensure team performance levels were met.

AM

Quality Specialist

Amazon

Oct 2016 - May 2017 (7 months)

Performed daily audits for the KYC and BRI departments, submitting findings and feedback to Team Managers, including team achievements, misses, and individual coaching tips. Attended one-on-one sessions with the Compliance Manager and investigator to discuss key performance metrics. Served as part of the Hiring Team in Prague, initiating interviews and handling debriefing sessions.

AM

BRI Team Lead (Fraud)

Amazon

Aug 2014 - Sep 2016 (2 years 1 month)

Designed development plans for a team of seven investigators, including training and refresher programs. Conducted new candidate interviews and performed side-by-side monitoring, audit coaching, and one-on-one sessions for development areas. Served as a tester for a BRI project, verifying accuracy of video content.

AM

Billing Team Lead (Back Office)

Amazon

Mar 2014 - Aug 2014 (5 months)

Designed development plans for a team of seven investigators, including training and refresher programs. Conducted new candidate interviews as part of the hiring decision process. Performed side-by-side monitoring, audit coaching, and one-on-one sessions for development areas.

AM

Team Manager - Temp Role

Amazon

Nov 2013 - Feb 2014 (3 months)

Provided guidance to team members through coaching and side-by-side sessions, creating individual development plans and performance action plans. Rendered support to the team in resolving system issues, such as hardware and software tool issues.

AM

Billing Team Lead

Amazon

Nov 2012 - Nov 2013 (1 year)

Processed payroll for team associates and submitted daily and weekly reports to the operations manager on team stats and shrinkage. Applied disciplinary actions to associates not adhering to company and team policies.

Education

Degrees, certifications, and relevant coursework

DA

Damelin

Diploma, PC Engineering

Completed a diploma in PC Engineering, focusing on the fundamentals of computer hardware and software. Gained practical skills in system maintenance and troubleshooting.

ML

Marist Brothers Linmeyer

High School Diploma, General Studies

Attended Marist Brothers Linmeyer for junior and high school education. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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