Devon Adams

Owned the documentation lifecycle for internal projects, including plans, agendas, and sprint updates. Managed and updated ClickUp sprint boards to track deliverables and assignments across agile teams. Improved project tracking accuracy and reduced turnaround times by 15% through tool optimization and tighter documentation practices.

Led analytical workflows in multi-agency settings, managing large-scale audio and digital data reviews for federal investigations. Provided real-time updates and data summaries to project leads, contributing to decision-making on active cases. Documented critical findings and escalated dependencies to ensure workflow efficiency and alignment with federal timelines.

Coordinated daily operations for customer-facing projects, providing timely status reports and stakeholder updates. Led CRM data management and collaborated with internal teams to streamline service tickets and optimize response time. Managed issue tracking and supported process improvement initiatives, contributing to a 10% improvement in customer resolution times.

Managed digital documentation and compliance of student financial records under federal guidelines. Coordinated interdepartmental workflows to efficiently resolve student cases. Delivered customer service via email and phone, documenting communications and outcomes.

Identified cyber threat trends by flagging suspicious digital behavior across targeted platforms. Presented summary findings to research stakeholders to support project documentation and strategic updates.

Studied core concepts of computer science, including programming, data structures, and algorithms. Gained foundational knowledge in software development and system analysis.