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Wanjiru Mwangi

@wanjirumwangi5

Operations Manager at Jackfruit Finance who helped scale operations from 4 to 75+ employees and cut untracked vehicles from 150 to 15.

Kenya

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What I'm looking for

I’m particularly interested in roles where operations, systems, workflow design, and knowledge management meet.

At Jackfruit Finance, I strengthened operational processes and internal coordination as the organization grew from 4 to 75+ employees and served 700+ clients across East Africa. I redesigned vehicle collateral tracking and disbursement processes, reducing a backlog of 150 untracked vehicles to 15 within two months.

Through Blueshift Workflow, I design and implement practical systems that bring scattered information and workflows into one place. For Wangu Leather, I created a centralized operating system for clients, inventory, orders, expenses, financial tracking, and organizational knowledge, helping reduce administrative overwhelm and make more time for core business.

Earlier, I managed production operations for television shows and performing arts, coordinating schedules, people, resources, and workflows. I’m especially interested in the space where operations, workflow design, systems, and knowledge management meet.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

KeelWorks Foundation

Aug 2026 - Present (2 months)

Worked as Project Manager at KeelWorks Foundation.

Current

Founder & Operations Consultant — Blueshift Workflow

Current

Self-employed

May 2024 - Present (2 years 5 months)

Key Achievements

- Designed and implemented operational systems that brought structure to disorganized workflows, centralized information, and improved day-to-day operational efficiency for small businesses.

- Assessed existing processes, identified operational gaps, and developed practical systems for task management, client records, inventory, orders, expenses, reporting, and performance track

Operations Manager

Jackfruit Finance

Oct 2023 - Feb 2026 (2 years 4 months)

- Supported the organization's growth from 4 to 75+ employees and 700+ clients across East Africa, strengthening operational processes, internal coordination, and administrative systems.

- Strengthened operational risk controls by redesigning the vehicle collateral tracking and disbursement process, reducing a backlog of 150 untracked vehicles to 15 within two months.

- Partnered with Legal and

Content Creator & Digital Publisher (Independent Project)

That Chic Maselinah

Oct 2020 - Nov 2024 (4 years 1 month)

Personal Writing Platform (WordPress)

- Built and managed a self-published digital platform, handling website setup, content structure, and publishing workflows.

- Designed and launched a WordPress website from scratch, managing site structure and configuration.

- Created and maintained a consistent content publishing workflow.

- Organized content using categories, tags, and navigation for usa

Customer Relationship Manager

Jackfruit Finance

Mar 2022 - Sep 2023 (1 year 6 months)

- Built and managed a portfolio of 150+ clients within one year, establishing strong relationships and consistent client engagement.

- Served as the primary relationship point, coordinating client onboarding, needs, issue resolution, and follow-through across internal teams.

- Gathered client insights and contributed to service and product improvements based on emerging customer needs.

Production Manager

Nusu-Nusu Production (Multi-Show Television Production DSTV Channel 17

Apr 2021 - Nov 2021 (7 months)

Role Overview
- Managed end-to-end production operations for two concurrently running television shows, coordinating teams, schedules, resources, and workflows to ensure consistent on-time delivery.

Key Responsibilities & Achievements

- Planned and managed production schedules, timelines, and daily operations across two active shows.

- Coordinated cross-functional teams including creatives, tec

Administrative & Operations Manager / Executive Assistant

Nairobi Performing Arts Studio

Aug 2018 - Feb 2021 (2 years 6 months)

Administrative & Operations Manager / Executive Assistant

Role Overview
- Managed executive support and day-to-day operations for a performing arts company and training school, overseeing scheduling, admissions, production coordination, and communications using structured tools and workflows.

Key Responsibilities & Achievements

- Provided Executive Assistant support to the Founder & Director, m