Magdalene Ekeya
@magdaleneekeya
Business operations professional at Credit Bank PLC who cut loan delays by 20 days through better coordination.
KenyaWhat I'm looking for
At Credit Bank PLC, I improved service delivery by redesigning document flows, strengthening coordination between teams, and introducing automation. I helped reduce loan processing delays by 20 days and supported more than 50 regulatory and compliance audits.
During my current professional development period, I built and scaled a poultry agribusiness, selling over 1,000 units within six months. I’ve also supported virtual clients and applied workflow automation to improve task execution and project visibility.
Experience
Work history, roles, and key accomplishments
Professional development
Career Break
Jan 2025 - Present (1 year 9 months)
During this period, I transitioned from structured corporate environments into independent growth, entrepreneurship, and community-led initiatives, applying strategic operations and communication skills in real-world settings. I launched and scaled a poultry agribusiness, managing end-to-end operations including supply planning, client engagement, pricing decisions, and bulk sales negotiations. Si
As a Customer Experience Specialist in a highly regulated banking environment, I became a central connector between clients, credit teams, compliance units, and management. I played a critical role in improving service delivery by redesigning document flows, strengthening interdepartmental coordination, and introducing automation solutions that transformed daily operations. My work required precis
In this role, I supported the execution of marketing initiatives that bridged strategy and on-the-ground engagement. I worked closely with marketing and branch teams to coordinate campaigns, manage vendors, and ensure effective communication with target audiences. Exposure to budget oversight, campaign logistics, and market research enabled me to contribute meaningfully to outreach efforts while d
As a Communications Assistant Intern, I supported institutional communication and administrative operations within an academic environment. I worked alongside departmental teams to improve document management, streamline internal communications, and support event coordination. My role required clarity, organization, and consistency in messaging, particularly in drafting internal communications and
Education
Degrees, certifications, and relevant coursework
Multimedia University
Bachelor of Arts - BA, Journalism
University of East London
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Asana
Workflow Specialist Certificate
Mar 2025 · Expired Mar 2026
alx_africa
AI Career Essentials
Feb 2024
The Peak Speakers Academy
Public speaking
Aug 2022
Institute of Advanced Technology(IAT)
International Computer Drivers License - Level One (ICDL,)
Feb 2014
alx_africa
Professional Foundations Certificate
Jun 2025
Digital Marketing Institute
Digital Marketing
Sep 2024
alx_africa
Virtual Assistant Certificate
Sep 2024
Power Learn Project
Software Development Fundamentals
Feb 2024
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Skills
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