wambui maina

As a Customer Expert at Teleperformance, I provide multi-channel support through email, chat, and calls. I manage data effectively while ensuring confidentiality and maintaining transaction records. My role involves resolving customer complaints and recording client feedback.

In my role as a Volunteer Content Writer at The Mind Clinic, I contributed to content creation and management, enhancing the clinic's outreach and communication strategies.

As a Research and Administrative Assistant, I supported research projects and handled administrative tasks, ensuring smooth operations within the organization.

I worked as an Enumerator for the Kenya National Bureau of Statistics, collecting data and ensuring accuracy in the information gathered during the census.

Pursued a Bachelor’s Degree in Literature, focusing on various literary theories, critical analysis, and the study of diverse literary works.

Achieved a KCSE Certificate, demonstrating proficiency in various subjects and preparing for higher education.

Completed a course in Computer Packages, gaining skills in various software applications and computer literacy.

Completed primary education and obtained a KCPE Certificate, laying the foundation for future academic pursuits.