Looking for a job

Mark Kahiga

@markkahiga

Message

I resolve high-volume customer issues through accurate, fast-paced inbound call support.

Kenya

Message

What I'm looking for

I'm looking for a performance-driven customer service or sales role where I can handle high-volume interactions, resolve urgent needs, use CRM systems accurately, and grow through feedback and measurable results.

At CCI Global, I manage 80+ inbound customer interactions daily, quickly identifying needs, resolving urgent issues, and maintaining accurate real-time CRM records.

I work effectively in performance-measured environments where speed, customer conversion, documentation, and accountability matter. I also contribute insights on recurring customer issues to improve service workflows.

My background in polling operations, freelance content writing, and anthropology has strengthened my research, communication, cross-cultural interaction, and accuracy under pressure.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

CCI Global

Jan 2025 - Present (1 year 8 months)

Managed 80+ inbound customer interactions daily in a high-pressure contact center environment, resolving escalations and maintaining real-time CRM records with high accuracy.

CRM Data Entry Escalation Management Real Time Documentation Multitasking Process Compliance

Polling Clerk

Independent Electoral and Boundaries Commission

Aug 2022 - Aug 2022 (0 months)

Assisted 500+ individuals in a high-pressure, time-sensitive environment, maintaining 100% accurate records and coordinating procedures under strict timelines.

Data Entry Record keeping Process Compliance Time Management Accuracy

Freelance Content Writer

Htopic.com

Jan 2024 - Present (2 years 8 months)

Conducted fast, structured research and transformed information into clear, high-quality outputs under tight deadlines while managing multiple assignments simultaneously.

Research Writing Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Anthropology

2020 - 2024

Completed a comprehensive undergraduate program in cultural, social, and applied anthropology, focusing on human behavior, social systems, and cultural change. Developed analytical and research skills in qualitative methods like ethnography and participant observation.