JMJason Montenegro
@jasonmontenegro
Experienced Learning and Development Specialist dedicated to employee growth.
PhilippinesWhat I'm looking for
As a Learning and Development Specialist at Universal Access & Systems Solutions Inc., I am passionate about fostering growth within organizations. With a Bachelor of Science in Information Technology, I have honed my skills in training needs assessment, program design, and employee development. My experience includes training over 200 employees and leading new hire programs, showcasing my commitment to enhancing workforce capabilities.
Throughout my career, I have developed comprehensive learning programs tailored to meet the unique needs of various departments. My expertise in facilitating training sessions using diverse methodologies, including e-learning and workshops, has allowed me to effectively engage participants and drive performance improvement. I take pride in my ability to create visually appealing instructional materials that simplify complex concepts, ensuring clarity and impact in every training initiative.
Experience
Work history, roles, and key accomplishments
Learning and Development Specialist
Universal Access & Systems Solutions Inc.
Jan 2023 - Present (2 years 4 months)
Dedicated Learning and Development Specialist focused on fostering growth within organizations. Conducts training needs assessments and designs comprehensive learning programs tailored to address skill gaps and training requirements.
Training Supervisor - Intern
Universal Access & Systems Solutions Inc.
Aug 2022 - Jan 2023 (5 months)
Assisted in the coordination and administration of training programs, including scheduling sessions and managing participant registrations. Collaborated with the training team to ensure effective communication and coordination.
Training Specialist
Universal Access & Systems Solutions Inc.
Mar 2021 - Aug 2022 (1 year 5 months)
Facilitated training sessions across various methodologies, conducted needs assessments, and maintained subject matter expertise to enhance employee skills and performance.
Subject Matter Expert
Universal Access & Systems Solutions Inc.
Feb 2021 - Feb 2021 (0 months)
Provided expert insights and solutions in the BPO industry, acting as a key point of contact for clients and understanding their requirements.
Technical Support Representative
Universal Access & Systems Solutions Inc.
Jan 2021 - Jan 2021 (0 months)
Delivered professional customer support by addressing inquiries and troubleshooting technical issues through various communication channels.
Technical Support Representative
Converge ICT Solutions Inc.
Nov 2019 - Dec 2020 (1 year 1 month)
Provided customer support and resolved technical issues, managing support tickets effectively to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Mabalacat City College
Bachelor of Science, Information Technology
2015 - 2019
Studied for a Bachelor of Science in Information Technology, gaining experience in customer service and training roles. Developed skills in employee development and performance, focusing on fostering growth within organizations.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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