Walter Ignacius Salvador

Collected and verified personal, insurance, and medical information, maintaining strict adherence to HIPAA guidelines. Scheduled patient appointments efficiently via phone, email, and online portals, ensuring optimal provider availability and patient convenience.

Collected and managed contact details of prospects interested in renting properties and provided comprehensive information about communities offering in-house tours or open houses. Responded to inquiries regarding unit availability, pricing, floor plans, and square footage, while highlighting community amenities to attract and engage potential renters.

Assisted customers with billing inquiries, including billing dates and updating their method of payment. Guided customers through troubleshooting steps for issues related to their devices or internet connectivity.

Assisted healthcare providers with member authorization requirements and processes, providing accurate and direct information regarding CPT codes. Responded promptly and accurately to provider inquiries about valid CPT and diagnosis codes, including identifying deleted or outdated codes.

Assisted healthcare providers in understanding and communicating the benefits available to each member, representing the health interests of both members and providers. Provided prompt and accurate responses to inquiries regarding insurance coverage and member benefits, ensuring the delivery of clear, complete, and correct information.

Built high-quality backlinks to client websites to improve search engine rankings and overall SEO performance. Created and summarized performance reports using Microsoft Word, Excel, and PowerPoint.

Completed a Bachelor of Science in Information Technology. Gained foundational knowledge and practical skills in various aspects of information technology.