Walied Elmaleky
@waliedelmaleky
Passionate service desk agent focused on delivering top-tier support.
What I'm looking for
I am Walied Elmaleky, a dedicated professional with a deep passion for connecting with people and delivering top-tier service. My journey has taken me across Budapest, Hungary, and Antwerp, Belgium, where I have gained valuable experience in various roles. I believe that effective communication is essential in any career, and I strive to refine these skills continuously.
Throughout my career, I have worked as a service desk agent, customer service agent, and even held positions such as a host and general manager. Each role has equipped me with unique insights and skills that guide me toward an exciting international path. I am committed to making a meaningful impact on others by providing high-quality support and fostering strong client relations.
Experience
Work history, roles, and key accomplishments
Service Desk Agent
Johnson & Johnson
Jan 2023 - Jan 2024 (1 year)
Worked as a service desk agent, providing technical support and assistance to clients. Developed strong communication skills and enhanced problem-solving abilities while managing customer inquiries and issues.
Customer Service Agent
Ryanair
Feb 2021 - Jan 2023 (1 year 11 months)
Provided exceptional customer service in a fast-paced environment, assisting passengers with inquiries and resolving issues. Developed skills in communication and client relations.
Store Employee / Host
Infinity Healing
Jan 2021 - Feb 2021 (1 month)
Managed store operations and hosted customers, ensuring a welcoming environment. Gained experience in customer interaction and service management.
Education
Degrees, certifications, and relevant coursework
Stedelijk Lyceum Antwerpen
Graphical Media
2024 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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