Laura Cule
@lauracule
Experienced customer support manager with a passion for communication.
HungaryWhat I'm looking for
I have been working since 2000 in various roles including translator, radio reporter, English teacher, and most recently as a customer service representative. My diverse experiences have shaped my character, helping me to develop patience, strong communicative skills, and a problem-solving mindset.
In my current role as a Customer Support Manager at Brisk Digital Media Services, I have successfully launched the Brisk system in Albania, translating the website and establishing vital connections with television networks and advertising agencies. My ability to interpret video calls and translate agreements has been instrumental in supporting our clients and ensuring their smooth onboarding process.
Throughout my career, I have developed a strong passion for interacting with people, being attentive to their needs, and providing the best possible solutions. I believe that effective communication and relationship-building are key to success in any role.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
Brisk Digital Media Services
Mar 2023 - Mar 2024 (1 year)
Managed customer support for the Brisk system launch in Albania, translating the website and facilitating communication with various stakeholders. Responsibilities included interpreting video calls and translating agreements.
Interpreter
UK Home Office
Jan 2023 - Mar 2023 (2 months)
Provided interpretation services for asylum seekers during remote video interviews, facilitating communication between English and Albanian speakers.
Customer Service Representative
TeckWrap Europe
Jan 2020 - Jan 2023 (3 years)
Developed and maintained strong client relationships in Europe, promoting TeckWrap products through social media and ensuring customer satisfaction.
English Teacher
Nandian Language Center
Jan 2018 - Oct 2018 (9 months)
Taught English to students, focusing on effective communication and language skills development in a classroom setting.
Kindergarten Teacher
Neverland Daily Childcare
Jun 2008 - Jun 2010 (2 years)
Educated and cared for young children, fostering a supportive and engaging learning environment.
Radio Reporter
Radio Ime
Jan 2001 - Jan 2007 (5 years 11 months)
Reported on various topics, conducting interviews and translating content for the radio audience.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor's Degree, English Language and Literature
Studied English language and literature, focusing on translation and teaching methodologies.
ITTT TEFL/TESL
TEFL/TESL Certificate, Teaching English as a Foreign Language
2023 - 2023
Completed a TEFL/TESL certification to enhance teaching skills for English as a foreign language.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
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