Waleed Gibreel
@waleedgibreel
I improve customer satisfaction through high-volume support, quality assurance, and social media engagement.
EgyptWhat I'm looking for
At Global Foods in Cairo, I deliver tailored support to 200+ customers monthly, maintain satisfaction above 92%, and moderate customer conversations across Facebook and Instagram. I’ve improved retention by 15%, reduced response times by 25%, and resolved online complaints within 12–24 hours.
Previously at Tirhal Co., I monitored call-center quality for 30+ agents and led a 15-person support team handling 500+ monthly complaints. I use customer feedback, workflow improvements, and empathetic problem-solving to strengthen service quality and long-term client relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist / Social Media Moderator
Global Foods
Jan 2021 - Present (5 years 10 months)
Delivered tailored solutions to 200+ customers monthly, achieving a satisfaction rate above 92%. Improved customer retention by 15% through proactive support and personalized guidance.
Education
Degrees, certifications, and relevant coursework
University of Kordofan
Bachelor of Science, Computer Science
2011 - 2017
Pursued a Bachelor of Computer Science degree, gaining a strong foundation in computing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Interested in hiring Waleed?
You can contact Waleed and 90k+ other talented remote workers on Himalayas.
Message WaleedGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
