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Ehab Serag

@ehabserag

Customer experience and operations specialist at BreadFast who validated frontline tickets and investigated cases for accurate, policy-compliant resolutions.

Egypt

Message

At BreadFast, I reviewed and validated tickets raised by frontline teams to support policy-compliant decisions. I also researched operational cases, investigated inconsistencies, and helped maintain service quality.

As a Customer Experience Agent at BreadFast, I handled customer inquiries and coordinated with logistics and operations teams to resolve issues. I gathered information and followed up with internal teams to provide accurate resolutions.

Earlier, I supported customers through Facebook and X at Etisalat UAE, reviewed content for policy compliance at Roots Egypt, and assisted with billing and technical support at Orange Egypt. I’m also completing training in recruiting, hiring, and onboarding.

Experience

Work history, roles, and key accomplishments

Validation Specialist

BreadFast

Feb 2024 - Jul 2025 (1 year 5 months)

Reviewed and validated tickets raised by frontline teams to ensure policy compliance and accurate decision-making. Conducted research and analyzed operational cases to identify inconsistencies and support accurate resolutions.

Validation Quality Assurance Research Case Investigation Policy Compliance Process Improvement

Customer Experience Agent

BreadFast

Apr 2022 - Feb 2024 (1 year 10 months)

Managed customer inquiries and coordinated with logistics and operations teams to resolve issues efficiently. Investigated customer cases, gathered relevant information, and followed up with internal teams to provide accurate resolutions.

Customer Support Case Investigation Communication Skills Problem Solving Team Coordination

Social Media Advisor

Etisalat UAE

May 2021 - Apr 2022 (11 months)

Supported customers through Facebook and X (formerly Twitter), resolving service inquiries, complaints, and account issues.

Social Media Support Customer Support Communication Skills Problem Solving

Application Content Moderator

Roots Egypt

Aug 2020 - Jan 2021 (5 months)

Reviewed user-generated content for compliance with platform policies; researched potential violations and escalated cases when required.

Content Moderation Policy Compliance Research Escalation Management

Customer Service & Sales Specialist

Orange Egypt

Jul 2018 - Jul 2020 (2 years)

Assisted customers with billing, technical support, and service inquiries; reviewed documents and contracts before back-office processing. Contributed to sales targets and supported daily branch operations.

Customer Support Sales Technical Support Document Review Operations Support