Wahyudin Iskandar

Led operations for a high-growth fintech payments platform across Southeast Asia, owning customer success strategy, process automation, and team performance. Reduced escalations from 40% to 5%, improved SLA compliance from 72% to 95%, and increased CSAT from 70% to 90%.

Drove end-to-end product and process development for a leading consumer finance company. Built the Paylater product end-to-end and developed a Two-Wheeler Financing product, both delivered on schedule and meeting regulatory and customer requirements.

Established business processes from scratch across multiple functions, defining SOPs and conducting risk assessments. Analyzed business process requirements and identified improvement opportunities from customer feedback and performance data.

Managed improvement projects from initiation through evaluation, supporting SAP Finance, Marketing, and Retail Operations enhancements. Developed QHSE and Information Security Management System (ISMS) policies in alignment with ISO 27001.

Led Quality Policy development and implementation aligned with ISO 9001 and ISO 14005, maintaining certifications across the tenure. Drove a 30% reduction in corrective action rate through thematic quality reviews and risk-based initiatives.

Grade: 3.92 / 4.00

Pursued Business Management studies, achieving a GPA of 3.92 out of 4.00.