@lynettendlovu
Sales Consultant at Capitec Bank, helping customers find suitable financial solutions across banking and digital services.
South AfricaAt Capitec Bank, I identify customer needs and recommend suitable financial solutions. I sell credit, investment, insurance, digital banking, and telecommunications products, while supporting client onboarding and FICA compliance.
Previously at ABSA BANK, I supported customers through inbound calls and business banking services. I promoted relevant products, helped clients with digital banking, and supported business account opening and maintenance.
Work history, roles, and key accomplishments
Achieved sales objectives through needs-based selling and promotion of banking and financial products. Identified customer needs and recommended suitable financial solutions, while onboarding new clients and ensuring FICA compliance.
Absa Bank
Jan 2013 - Dec 2018 (5 years 11 months)
Delivered professional customer support through high-volume inbound call handling. Promoted banking products and rewards programmes, exceeding sales objectives through effective cross-selling and up-selling.
Absa Bank
Jan 2012 - Dec 2013 (1 year 11 months)
Opened and maintained business banking accounts for enterprise and business clients. Processed FICA documentation and supported regulatory compliance while assisting clients with account maintenance and banking queries.
Degrees, certifications, and relevant coursework
Digital Marketing Certificate, Digital Marketing
Completed a Digital Marketing Certificate in 2023.
NQF Level 5: Banking Advice, Banking
Completed NQF Level 5 Banking Advice in 2012.
Call Centre Training, Call Centre
Completed Call Centre Training in 2011.
National Senior Certificate (Matric), General
Completed National Senior Certificate (Matric) in 2010.
Software and tools used professionally
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