Open to opportunities

VLADIMIR SAVRANSKY

@vladimirsavransky

Message

I am an experienced bilingual customer success representative focused on retention.

United States

Message

What I'm looking for

I seek a full-time remote or NYC office-based Customer Success role to use bilingual skills, drive retention, resolve client issues, and mentor new hires in a collaborative, metrics-driven environment.

I am a bilingual customer success and retention specialist with 25 years' experience in telecom and retail, delivering high-touch support and measurable retention results.

At Optimum I was awarded Representative of the Year seven times for top performance in customer retention and client satisfaction. I managed customer portfolios, negotiated retention packages, and consistently exceeded monthly retention and revenue targets.

I provide bilingual support in English and Russian and resolve billing disputes, process orders, and upsell services. I also trained new hires on retention protocols and customer service best practices.

I am seeking a full-time remote or office-based Customer Success Representative role in New York City where I can apply my communication, bilingual fluency, and client-focused approach to drive retention and mentor teams.

Experience

Work history, roles, and key accomplishments

Account Manager

Optimum

Oct 2010 - Jun 2025 (14 years 8 months)

Managed a portfolio of customer accounts in retention, consistently exceeded monthly retention and revenue targets and was awarded Representative of the Year seven times. Provided bilingual English/Russian support and trained new hires on retention protocols and system navigation.

Customer Retention Account Management Negotiation CRM Upselling Training Dispute Resolution

Associate, Customer Retention

Optimum

Oct 2008 - Sep 2010 (1 year 11 months)

Handled a high volume of calls to resolve billing disputes and service issues, securing customer retention through targeted offers and customized service packages. Promoted special offers and consistently met departmental performance metrics.

Billing Disputes Customer Retention Upselling CRM Troubleshooting Communication

Sales Associate

Optimum

Sep 2005 - Sep 2008 (3 years)

Processed new service orders, upgrades, and account changes while delivering phone-based customer service and addressing billing inquiries. Consistently ranked as a top performer in monthly department metrics through effective upselling of internet, cable, and phone services.

Order Processing Customer Service Upselling Billing Support Product Knowledge Phone Support Sales Metrics

Sales Associate

Bagel Master

Mar 2000 - Aug 2005 (5 years 5 months)

Managed in-store customer orders and catering deliveries for corporate and private clients, maintaining efficient daily sales transactions in a fast-paced environment. Delivered personalized customer service that supported repeat business and client satisfaction.

Customer Service Order Management Point of Sale Time Management Client Relations