Viya Pisat
@viyapisat
I resolve enterprise technical issues across devices, Microsoft 365, and network services.
CanadaWhat I'm looking for
At Rogers Communications, I provide Tier 1 and Tier 2 support for Ignite TV, Internet, phone, Windows, macOS, mobile devices, and networking issues. I maintain 100% CSAT while managing incidents, remote troubleshooting, and detailed resolution documentation in ServiceNow and Salesforce.
I've diagnosed hardware, software, application, and connectivity issues; supported Microsoft 365 tools including Outlook, Word, and Excel; and collaborated with engineering and network teams to resolve complex cases. I also assist customers with device setup, account configuration, and onboarding.
Earlier, I developed WordPress content and employee communications at Durham College, coordinated digital communications and virtual events at A Greener Future, and supported digital marketing tools and CMS platforms at All Solutions.
Experience
Work history, roles, and key accomplishments
Provided Tier 1 and Tier 2 technical support for Ignite TV, Internet, and phone services, maintaining 100% CSAT. Utilized ServiceNow and Salesforce for incident management and documentation.
Digital Content Developer
Durham College
May 2020 - Aug 2020 (3 months)
Developed digital and internal web content using WordPress, Adobe InDesign, and Photoshop. Partnered with faculty to translate technical requirements into user-friendly resources.
Public Relations Intern
A Greener Future
Jan 2020 - Apr 2020 (3 months)
Created digital communications and managed events, establishing data collection and reporting systems. Used Asana and Excel for project tracking and orchestrated virtual events.
Public Relations Consultant
All Solutions
Apr 2015 - Apr 2017 (2 years)
Led content development for digital platforms, including websites and social media. Provided tech support for digital marketing tools and CMS platforms.
Education
Degrees, certifications, and relevant coursework
Durham College
Ontario College Advanced Diploma, Public Relations
Ontario College Advanced Diploma in Public Relations from Durham College.
Mumbai University
Bachelor of Mass Media, Mass Media
Bachelor of Mass Media from Mumbai University.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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