Vivienne User

I'm building toward associate product management by turning B2B discovery conversations, prospect requirements, and customer insights into useful information for product, sales, and marketing teams at Digital Nexus AI.

At B-Land Properties, I created a structured follow-up workflow that reduced unresolved queries and pipeline drop-off by an estimated 30%, while maintaining CRM records for 200+ clients. I coordinated clients, agents, and management to turn customer needs into clear actions.

My customer-facing work in hospitality and retail taught me to spot recurring issues, prioritise urgent requests, and follow through to resolution. I bring structured problem solving, documentation, stakeholder communication, and Google Project Management training to customer-centric product development.