Open to opportunities

Catherine Enyinnaya

@catherineenyinnaya1

Message

I drive sales growth and customer retention through consultative selling, CRM, and after-sales support.

Nigeria

Message

What I'm looking for

I'm looking for a sales, business development, or customer support role where I can grow revenue, build lasting customer relationships, use CRM tools, and contribute to strong after-sales experiences.

At Xiaomi, I've supported customers, resolved product and software-related issues, and increased transaction values through strategic upselling and cross-selling since 2019.

I build long-term client relationships through active listening, empathetic communication, and reliable follow-up while maintaining CRM records and tracking pipeline metrics in HubSpot, Freshdesk, and Intercom. I also completed a remote Product Design internship at Hackcity, conducting user research and collaborating on user-centric product solutions.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Support Associate

Current

Xiaomi

Aug 2019 - Present (7 years)

Delivered prompt, professional assistance across customer inquiries, using consultative communication to understand client needs and consistently hit sales targets. Built strong rapport by guiding clients through services and processes to boost high retention, repeat orders and referral business.

Consultative Selling Upselling Cross Selling Customer Engagement Relationship Building Escalation Handling CRM Tools HubSpot Freshdesk Intercom Slack Zoom Lark Active Listening Time Management Multitasking

Product Design Intern

Hackcity

Jul 2023 - Sep 2023 (2 months)

Conducted user research through interviews and surveys to identify user pain points. Collaborated remotely with team members to turn pain points into user-centric product solutions.

User Research Interviewing Survey Collaboration Product Design