Open to opportunities

Vivien Chin

@vivienchin

Message

Senior Product Designer specializing in user-centered design solutions.

United Kingdom

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can continue to grow as a designer and contribute to impactful projects.

As a Senior Product Designer at JP Morgan, I focus on delivering innovative payment services across Volkswagen's portfolio of brands. My role involves collaborating with cross-functional teams to enhance user experiences through APIs and embedded UI solutions. I have successfully led projects such as the In-Car Payments Demo, where I developed wireframes and prototypes that will be showcased at CES 2024 and 2025.

Previously, I worked at QVC, where I enhanced the payment flow on their website and flagship app, and contributed to building a design system for their international team. My experience spans various roles, including CX Designer at BT Group, where I designed end-to-end customer journeys, and Product Designer at Ordre, where I created interactive touch screens for fashion tech. I am passionate about leveraging design thinking and user research to solve complex problems and improve user engagement.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Designer

Current

JP Morgan

Aug 2022 - Present (2 years 10 months)

Involved in various projects within Mobility Payments, focusing on delivering payment services across Volkswagen’s portfolio of brands. This includes enabling checkout experiences through APIs and embedded UI solutions, helping expand business and serve other automotive clients in the mobility ecosystem.

API Integration UI UX Design Payment Systems User Research Design Systems Prototyping User Testing Wireframing

Product Designer

QVC

Apr 2021 - Present (4 years 2 months)

Worked closely with researchers, developers, and product managers to understand user problems and find solutions through workshops and user testing on video streaming-focused products. Enhanced QVC’s payment flow on the website and flagship app, and contributed to building a design system for QVC and HSN.

User Research User Testing Design Thinking HCI Social Commerce Design Systems Agile Methodologies

CX Designer

BT Group

Jan 2020 - Present (5 years 5 months)

Designed end-to-end customer journeys for small business use and support, facilitating workshops with internal stakeholders. Defined success criteria and KPI targets, and created to-be journeys and blueprints.

Customer Journey Mapping Facilitation KPIs User Research Competitor Analysis UX Design Miro PowerPoint

Product Designer

Ordre

May 2019 - Present (6 years 1 month)

Redesigned the internal backend with a service design blueprint based on research workshops, and hosted a Design System Workshop with various teams. Redesigned the homepage and retail network page, improving filter functionality and user understanding.

Service blueprints User Journey Mapping Wireframing Prototyping User Stories

Junior UX Designer

Upgrade Pack

Mar 2019 - Present (6 years 3 months)

Conducted user research and usability testing to ensure designs met business and user requirements. Analyzed research and feedback, produced full user flows, and collaborated with the team.

User Research Usability Testing User Flows Prototyping Acceptance Criteria Fintech Collaboration

UX Designer

Sun Life Financial

Dec 2018 - Present (6 years 6 months)

Enhanced mobile app functions, specifically coupon wallet and e-Statement, through user interviews, user testing, and benchmarking. Gained insights from various Hong Kong applications to inform design decisions.

UX Enhancements User Interviews User Testing Benchmarking Mobile App Design UX Enhancement Financial Services

Product Designer

Attitude is Everything

Nov 2018 - Present (6 years 7 months)

Created a responsive website with a two-week sprint design process to improve accessibility. Conducted user research, experience mapping, sketching, and usability testing to develop a solution for easily finding training materials.

Responsive Web Design Accessibility User Research Sketching Prototyping Usability Testing Sketch

Education

Degrees, certifications, and relevant coursework

Nielsen Norman Group

Certificate, Facilitating UX Workshop

Gained skills to plan and lead effective workshops that drive collaboration and alignment. Learned to design intuitive, efficient interfaces for expert users and complex systems.

University of Western Ontario

Double Major, Sociology and Criminology

Pursued a double major in Sociology and Criminology, gaining a comprehensive understanding of societal structures and criminal justice systems. Developed strong analytical and research skills through coursework.

Nielsen Norman Group

Certificate, Persuasive Emotional Design

Learned to use psychology and emotion to influence user behavior and improve engagement in design. Focused on strategies for balancing competing priorities and making smart UX decisions.

General Assembly

Immersive Course, User Experience

Activities and societies: Completed 3 concept projects and 1 client project.

Completed an intensive UX immersive course led by industry experts, focusing on daily standups, lessons, and practical projects. Successfully delivered three concept projects and one client project.