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Vivian Tomi

@viviantomi

Healthcare administration professional at Taj Bank, where I manage customer accounts and inquiries while improving response times and operational accuracy.

Nigeria

Message

What I'm looking for

I’m seeking a healthcare administrative role where I can contribute my strategic and technical skills to improve patient satisfaction and operational outcomes.

At Taj Bank, I manage customer accounts and use CRM tools to handle inquiries, reducing response time by 25%. I also process branch requests and balance internal accounts, maintaining financial accuracy.

At Digital Museum (Art Tech District), I handled customer inquiries and delivered guided tours and educational sessions. I also organized events and supported a 95% customer satisfaction rate.

At Gwamna Awan General Hospital, I completed nutritional assessments during my Nutritionist internship and simplified dietary instructions to support patient understanding and adherence. I’m pursuing a Bachelor of Science in Public Health at Iconic Open University and seeking to contribute my skills in a healthcare administrative role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support – Operations

Current

Taj Bank

Jul 2022 - Present (4 years 4 months)

Opened and managed over 200 individual and corporate accounts, ensuring 100% compliance with documentation requirements. Processed and resolved 50+ internal branch requests weekly, improving task completion time by 20%.

CRM Tools Customer Service Account Management Cross Selling Financial Accuracy Process Optimization

Customer Care Representative

Digital Museum (Art Tech District)

Feb 2022 - Jul 2022 (5 months)

Delivered guided tours and educational sessions to diverse groups, increasing visitor engagement by 40%. Handled 50+ customer inquiries daily, ensuring a 95% satisfaction rate in service delivery.

Customer Service Guided Tours Event Organization Visitor Interaction Communication Skills Event Coordination

Nutritionist – Internship

Gwamna Awan General Hospital

Jan 2019 - Dec 2019 (11 months)

Conducted 100+ nutritional assessments, improving patient compliance with dietary plans by 30%. Simplified dietary instructions, enhancing patient comprehension and adherence.

Nutritional Assessment Patient Care Dietary Planning Patient Education Nutrition Health Education

Funds Transfer Officer – Operations

Taj Bank

Conducted 30+ search debits daily, maintaining 98% accuracy in financial transactions. Managed remittances for regulatory agencies, ensuring 100% adherence to timeframes.

Funds Transfer Financial Transactions Remittances Regulatory Compliance Cash Advance Processing Process Improvement