Rukaiya Musa
@rukaiyamusa
Customer Service Officer at Fidelity Bank Plc, supporting banking customers and maintaining accurate records.
NigeriaWhat I'm looking for
At Fidelity Bank Plc, I responded to customer enquiries, explained banking products and services, and supported routine account-service requests. I also maintained customer records and handled documentation in line with workplace procedures.
I helped resolve service complaints and followed up on customer concerns, while handling information with discretion. My background also includes a B.Sc. (Ed.) in Health Education, a Diploma in Health Information Management, and practical exposure in healthcare settings.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Fidelity Bank Plc
Jan 2022 - Jan 2026 (4 years)
Responded to customer enquiries and provided clear information about banking products and services. Supported customers with routine account-service requests and directed complex issues to the appropriate team.
N-Power Volunteer
N-Power
Jan 2019 - Jan 2021 (2 years)
Volunteer service experience.
Practical / Healthcare Exposure
University of Maiduguri School Clinic
Jan 2018 - Dec 2018 (11 months)
Practical healthcare exposure.
Practical / Healthcare Exposure
University of Maiduguri Teaching Hospital
Jan 2013 - Dec 2013 (11 months)
Practical healthcare exposure.
Practical / Healthcare Exposure
General Hospital, Biu
Jan 2012 - Dec 2012 (11 months)
Practical healthcare exposure.
Education
Degrees, certifications, and relevant coursework
University of Maiduguri
B.Sc. (Ed.), Health Education
B.Sc. (Ed.) in Health Education from the University of Maiduguri, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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