Viviana Osorto

I’m a highly competent, energetic, and dedicated customer care professional with a strong background in customer service and schedule management. I supported new customer enrollments and account renewals, handled customer payments and billing inquiries, and reviewed energy plans to help customers find optimal rates and cost-saving options.

I consistently optimize office workflows by structuring complex payment plans, resolving customer concerns efficiently, and maintaining high service and compliance standards. I also update calendars, maintain accurate customer account records and documentation, and protect high-level confidentiality.

In prior roles, I verified plan eligibility, triaged calls to the appropriate department, and managed sensitive patient privacy. I’ve also delivered strong guest and event service as a supervisor—handling ticketing, security and guest safety issue resolution, cash register operations, vendor coordination, and major event logistics.