Open to opportunities

Vivek Kumar Verma

@vivekkumarverma

I resolve complex Apple technical issues while improving customer support, operations, and financial administration processes.

India

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What I'm looking for

I'm seeking an opportunity to apply my analytical mindset, technical support experience, attention to detail, and collaborative approach to optimize processes, improve operational performance, and deliver measurable business impact.

At Concentrix on the Apple Support Voice process, I troubleshoot and resolve complex macOS, iOS, Windows, iPadOS, and watchOS issues. I use Safeview, Bomgar, Core, iCloud support tools, and CRM systems to document interactions, manage escalations, and deliver accurate customer resolutions.

Previously at Shriram Transport Finance Company, I managed loan processing from KYC through disbursal, maintained transaction records, and supported accounts receivable, payable, collections, reconciliations, and daily financial reporting. I was also entrusted with cash management, secure locker access, office administration, and attendance tracking.

At Golcon Technologies, I maintained financial transactions, petty cash, bill payments, monthly reports, bank reconciliations, and GSTIN compliance. I bring a detail-focused, analytical approach to technical support, financial operations, and process improvement.

Experience

Work history, roles, and key accomplishments

Senior Operations Representative

Concentrix

Jul 2022 - Jun 2026 (3 years 11 months)

• Process: Apple Support Voice
• Providing expert troubleshooting and resolution for macOS, iOS, Windows, iPadOS, and watchOS issues.
• Utilising remote support tools and CRMs like Safeview, Bomgar, Core, iCloud support tool, MZ support tool to enhance customer assistance.
• Adherence to all privacy policies and compliance to safeguard customer/client information and to maintain integrity of the

Technical Support Product Support Troubleshooting Customer Satisfaction Remote Support Customer Escalation Management Documentation Operating System Process Operations Active Learning Microsoft Office Customer Support

Customer Service Executive

Shriram Transport Finance Company Limited

Sep 2021 - May 2022 (8 months)

• Executed comprehensive loan processing from KYC to disbursal using advanced CRMs.
• Updated transactional records and customer information accurately into the database to keep track of loan accounts.
• Entrusted by the company as a designated custodian for cash management and secure locker access, with responsibility for safeguarding company funds and maintaining strict accountability.
• Mana

Loan Processing KYC Databases Workers Compensation Claims Cash Management Office Administration Process Operations Debt Collection Financial Transactions Data Entry Expense Management Accounts Payable And Receivable

Senior Accountant

Golcon Technologies Private Limited

Jun 2019 - Jul 2021 (2 years 1 month)

I played a crucial role in maintaining the financial health of Golcon Technologies Private Limited through diligent accounting practices.

• Managed all financial transactions, ensuring accurate tracking of credits and debits in company accounts.
• Handled cash payments and petty cash claims for field workers, streamlining the reimbursement process.
• Prepared monthly financial reports and m