Sajjan soni
@sajjansoni
Finance and customer-service professional with IT troubleshooting expertise.
IndiaWhat I'm looking for
I am a results-driven finance and customer service professional with over seven years of experience across banking, retail operations, customer support, and IT troubleshooting. I have a track record of delivering high-quality service—processing loans with 98% accuracy, improving troubleshooting efficiency, and achieving strong client satisfaction metrics in international support roles.
I combine financial operations knowledge with hands-on technical support and strong communication skills to reduce repeat issues and streamline processes. I seek an international role where I can leverage my expertise in financial operations, client relationship management, and software troubleshooting to contribute to a dynamic organization's performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Technician
Friends Information Technology Pvt Ltd
Sep 2023 - Jul 2025 (1 year 10 months)
Resolved Windows and software issues for international customers with 95%+ client satisfaction and reduced repeat queries by 20% through improved troubleshooting processes.
TEDelivered Microsoft customer support with high first-call resolution rates, maintained accurate CRM logs, and consistently exceeded performance and quality targets.
Business Owner
Bhama Jewelers
Nov 2018 - Jul 2022 (3 years 8 months)
Managed retail operations, sales, inventory, vendor coordination, and financials for a jewelry business while building long-term customer relationships.
ILCredit Processing Associate
ICICI Bank Ltd.
Dec 2017 - Oct 2018 (10 months)
Processed loan applications and client documentation with 98% accuracy and reduced delays by streamlining verification steps while ensuring compliance with banking policies.
MLJunior Assistant Officer
Manappuram Finance Ltd.
Dec 2016 - Jun 2017 (6 months)
Assisted customers with gold loan processing and account services, maintained accurate records, and supported the branch in achieving financial targets.
Education
Degrees, certifications, and relevant coursework
URUniversity of Rajasthan
Master of Commerce, Commerce
Completed a Master of Commerce (M.Com.) degree from Rajasthan University, focusing on advanced commerce and finance topics.
UDUniversity of Delhi
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce (B.Com.) degree covering core subjects in accounting, finance, and business studies.
CCCentral Board of Secondary Education (CBSE)
12th Grade (CBSE), Higher Secondary Education
Completed higher secondary education (Class 12) under the CBSE curriculum.
CCCentral Board of Secondary Education (CBSE)
10th Grade (CBSE), Secondary Education
Completed secondary education (Class 10) under the CBSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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