Soma Rajeswari DunnaSD
Open to opportunities

Soma Rajeswari Dunna

@somarajeswaridunna

Experienced financial advisor with strong technical support skills.

India
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with extensive experience in financial operations and technical support. My career spans various roles, including Senior Associate at Sutherland Global Services and Senior Financial Advisor at Concentrix Daksh, where I honed my skills in account management, customer service, and financial analysis. I have a proven track record of improving processes and achieving high standards of customer satisfaction.

Throughout my career, I have received multiple accolades, including certificates of appreciation for my contributions and outstanding performance. I am a Certified Chartered Banker and have successfully managed complex accounts while ensuring compliance with company policies and regulations. My ability to communicate effectively and build rapport with clients has been key to my success in resolving issues and driving results.

Experience

Work history, roles, and key accomplishments

ID

Sr. Executive

IBM Daksh

Evaluated and assessed mortgage loan applications, verifying employment, income, and credit history. Ensured compliance with financial institution requirements and government regulations.

SI

Technical Support Executive (Voice)

SITEL

Provided technical support to end-users for AOL Broadband, diagnosing and resolving hardware and software issues. Maintained high customer satisfaction and focused on first-time resolution.

Education

Degrees, certifications, and relevant coursework

JN

JNTUniversity

B. Tech, Electrical and Electronics Engineering

Completed a Bachelor of Technology degree with a specialization in Electrical and Electronics Engineering. Gained foundational knowledge in electrical systems, electronics, and related engineering principles.

KC

KORAS Jr. College

Intermediate, General Studies

Completed intermediate education at KORAS Jr. College. This phase of education focused on foundational subjects to prepare for higher studies.

DS

Deepti English Medium School

S.S.C, General Studies

Completed Secondary School Certificate education at Deepti English Medium School. Developed fundamental academic skills across various subjects.

Tech stack

Software and tools used professionally

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Soma Rajeswari Dunna - Sr. Associate (Trans Processing) - Sutherland Global Services | Himalayas