SDSoma Rajeswari Dunna
@somarajeswaridunna
Experienced financial advisor with strong technical support skills.
IndiaWhat I'm looking for
I am a dedicated professional with extensive experience in financial operations and technical support. My career spans various roles, including Senior Associate at Sutherland Global Services and Senior Financial Advisor at Concentrix Daksh, where I honed my skills in account management, customer service, and financial analysis. I have a proven track record of improving processes and achieving high standards of customer satisfaction.
Throughout my career, I have received multiple accolades, including certificates of appreciation for my contributions and outstanding performance. I am a Certified Chartered Banker and have successfully managed complex accounts while ensuring compliance with company policies and regulations. My ability to communicate effectively and build rapport with clients has been key to my success in resolving issues and driving results.
Experience
Work history, roles, and key accomplishments
Sr. Associate (Trans Processing)
Sutherland Global Services
Feb 2022 - May 2025 (3 years 3 months)
Managed accounts receivable, including collection calls, account adjustments, and customer reconciliations. Ensured timely escalation of non-payments and provided customer service for billing inquiries.
Sr. Financial Advisor (Operations)
Concentrix Daksh
Assisted customers in financial difficulty by setting up affordable repayment plans and managing accounts in arrears. Ensured compliance with company policies and data protection principles.
Sr. Executive
IBM Daksh
Evaluated and assessed mortgage loan applications, verifying employment, income, and credit history. Ensured compliance with financial institution requirements and government regulations.
Technical Support Executive (Voice)
SITEL
Provided technical support to end-users for AOL Broadband, diagnosing and resolving hardware and software issues. Maintained high customer satisfaction and focused on first-time resolution.
Education
Degrees, certifications, and relevant coursework
JNTUniversity
B. Tech, Electrical and Electronics Engineering
Completed a Bachelor of Technology degree with a specialization in Electrical and Electronics Engineering. Gained foundational knowledge in electrical systems, electronics, and related engineering principles.
KORAS Jr. College
Intermediate, General Studies
Completed intermediate education at KORAS Jr. College. This phase of education focused on foundational subjects to prepare for higher studies.
Deepti English Medium School
S.S.C, General Studies
Completed Secondary School Certificate education at Deepti English Medium School. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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