Vivek Gamnani
@vivekgamnani
Senior Product Manager at PB Fintech, scaling claims platforms for 100K+ monthly workflows and lifting CSAT from 72% to 89%.
IndiaWhat I'm looking for
At PB Fintech, I own claims platform strategy and delivery for capabilities supporting 100K+ monthly workflows. I translated insurer requirements into configurable rules and workflows spanning claim intake, document validation, routing, exceptions and status tracking.
I led ClaimSetu, an AI claims assistant that raised CSAT from 72% to 89%, and launched Intent IQ automation that cut manual triage by more than 60%. I’ve also delivered a digital marine insurance platform and refund automation that reduced turnaround from 15–20 days to 72 hours.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
PB Fintech
Apr 2025 - Present (1 year 6 months)
Owns product strategy, roadmap, and delivery for enterprise claims and servicing platforms, supporting 100K+ monthly workflows. Led AI-driven claims assistant raising CSAT from 72% to 89% and reduced manual triage by over 60%.
Product Manager
PB Fintech
May 2024 - Apr 2025 (11 months)
Led product discovery and workflow mapping, converting claims and servicing pain points into prioritized backlogs. Delivered digital marine insurance platform and launched NLP/OCR-based triage automation reducing manual triage by over 60%.
Assistant Product Manager
PB Fintech
Oct 2021 - Apr 2023 (1 year 6 months)
Supported product lifecycle for servicing, refunds, and cancellations, contributing to automated refund decisioning and case workflows that reduced turnaround time from 15-20 days to 72 hours.
Product Strategy Manager
Vivo India
Apr 2019 - Mar 2021 (1 year 11 months)
Owned portfolio strategy, market insights, and cross-functional product launches. Built BI reporting in Power BI and Tableau to guide portfolio and launch decisions.
Product and Market Strategy
IFFCO Group
Oct 2016 - Mar 2019 (2 years 5 months)
Coordinated cross-market product strategy, partner relationships, and business requirements across GCC markets.
Education
Degrees, certifications, and relevant coursework
IIM Lucknow
Product Management Programme, Product Management
Pursuing the Product Management Programme, expected to complete in 2027.
IIM Calcutta
Advanced Leadership Programme, Leadership
Completed the Advanced Leadership Programme.
IMT Ghaziabad
Executive Programme, Executive Education
Completed the Executive Programme.
Deakin University
MBA, Business Administration
Earned an MBA degree.
University of Mumbai
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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