Open to opportunities

Oindrila Maity

@oindrilamaity

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Results-driven Lead Business Analyst with expertise in digital solutions.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my expertise in product ownership and business analysis to drive impactful digital solutions.

I am a results-driven Lead Business Analyst and Product Owner with over 11 years of experience delivering AI-enabled digital solutions across the insurance, healthcare, and e-commerce domains. My journey has been marked by a commitment to enhancing operational efficiency and customer satisfaction through innovative technology. At EPAM Systems, I spearheaded the product ownership of an AI-driven claims decision automation platform, achieving a remarkable 45% increase in straight-through processing rates and significantly reducing claims turnaround time.

My expertise extends to designing and implementing machine learning-powered fraud detection workflows, which have streamlined operations by reducing manual intervention by 60%. I have successfully directed Agile squads, ensuring alignment across UX, QA, and DevOps teams, and have delivered features with improved velocity in bi-weekly sprints. My passion for mentoring junior business analysts and developing training modules has fostered a culture of continuous improvement and Agile best practices within my teams, resulting in a 25% uplift in productivity.

Throughout my career, I have consistently aligned business goals with digital strategies, facilitating cross-functional stakeholder workshops to ensure a shared vision and regulatory compliance. My ability to manage and prioritize product backlogs, coupled with my proficiency in tools like JIRA and Confluence, has enabled me to drive continuous process optimization and deliver scalable digital systems that enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Lead Business Analyst/Product Owner

Current

EPAM Systems

Aug 2022 - Present (3 years 1 month)

Led product ownership for an AI-driven claims decision automation platform, increasing STP rates by 45% and accelerating claims turnaround. Designed and implemented ML-powered fraud detection and FNOL triage workflows, reducing manual intervention by 60%.

AI Machine Learning Product Ownership Agile Fraud Detection UX Enhancement Stakeholder Management Jira Confluence UX Enhancements

Senior Consultant/Product Owner

Capgemini India

Apr 2021 - Present (4 years 5 months)

Led regulatory solution deployments across Europe and Southeast Asia, achieving 98% compliance alignment. Delivered a healthcare regulatory tracking tool, reducing compliance incidents by 40%.

Regulatory Compliance Healthcare Regulations UAT Product Market Fit

Functional Analyst /Product Owner

Bureau Veritas

Jun 2019 - Present (6 years 3 months)

Improved certification efficiency by 25% and reduced issuance time by 20% through process optimization. Engaged global stakeholders to define and validate requirements for marine and offshore projects.

Process Optimization User Stories Acceptance Criteria UAT Stakeholder Engagement Backlog Management

Sr. Business Analyst-Insurance

Majesco Insurance

Feb 2019 - Present (6 years 7 months)

Conducted in-depth analysis of compensation management systems for a Singaporean client, delivering cutting-edge solutions for critical business challenges. Developed detailed documentation such as Functional Specification Documents (FSDs) and Business Requirement Documents (BRDs).

Compensation Management Functional Specifications Business Requirements Document

Business Analyst-Insurance

IBM India

May 2016 - Present (9 years 4 months)

Led business analysis for policy admin, claims, and compliance projects, ensuring alignment across business and IT teams. Delivered a claims module overhaul, cutting processing time by 35%, and deployed an unclaimed funds app, reducing effort by 30%.

Policy Administration Claims Processing Compliance D2C Portal Enhancements

Jr. Product Specialist

Cognizant Technology Solutions

Aug 2010 - Present (15 years 1 month)

Served as functional lead and business analyst for insurance and healthcare initiatives, emphasizing front-end applications and CRM platforms. Crafted 'As-Is' process diagrams, prototypes, and use cases to enhance development team understanding.

Functional Lead Business Analyst Insurance Healthcare CRM Platforms Prototypes Business Use Cases Quality Assurance

Education

Degrees, certifications, and relevant coursework

Symbiosis International University

MBA, Business Administration

2010 - 2014

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.

West Bengal University of Technology

B.Tech, Electronics and Communication

2010 - 2014

Earned a Bachelor of Technology in Electronics and Communication, developing a strong foundation in electronic systems and communication technologies. Acquired technical skills relevant to the field.