At Jetking Infotrain Ltd., I supervise daily IT operations, administer Active Directory accounts and Group Policies, and manage computer labs and network infrastructure. I also implement backup protocols and security policies to reduce data-loss risk and downtime.
Previously, at RAMA University, Kanpur, I provided Tier-1 and Tier-2 support and managed incidents and service requests through ITSM frameworks. At NSE-IT (NxtEra), I managed IT setup and system-readiness checks for examination projects; earlier, I taught computer hardware and networking at APTECH Computer Education, Kanpur.
