Vishwa Jeet
@vishwajeet
I am currently working at a insurance firm handling the quality team operations, helping in managing a team of 100+ people and getting work done.
IndiaWhat I'm looking for
I am currently in a day to day operations kind of role, looking forward to get into similar roles where I can help in making the workflow more efficient and also strategising long term plans.
Experience
Work history, roles, and key accomplishments
Senior Associate (QA Ops)
Ditto Insurance
Sep 2024 - Present (1 year 9 months)
Built call allotment automation that reduced operational effort from 3 people (1 hour each) to 1 person (15 minutes). Developed self-service task requests, automated Falcon Call Transition 2.0 for rating calculations exactly 7 days from start with email alerts, and centralized efficiency tracking and training tools while transitioning audit processes from Sheets to CRM with zero disruption.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Master of Computer Applications (MCA), Computer Applications
2022 - 2024
Completed the Master of Computer Applications (MCA) program at Manipal University Jaipur from 2022 to 2024.
Charusat University
Bachelor of Computer Applications (BCA), Computer Applications
2019 - 2022
Grade: 9.75 CGPA
Completed the Bachelor of Computer Applications (BCA) program at Charusat University from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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