At Lloyds Bank, I redesigned governance for the CIB change portfolio and introduced a three-tier framework to improve strategic oversight and prioritisation. I also developed Power BI dashboards that turned executive portfolio reporting into decision-led management information.
Earlier at Lloyds Bank, I led business readiness for digital banking and servicing transformation, including passkey authentication and mobile banking enhancements. I also coordinated corporate and institutional client onboarding across cash management and payments, including SWIFT, CHAPS, BACS, APIs and Host-to-Host solutions.

