At Sutherland Global Services Pvt Ltd, I manage day-to-day operations for multi-faceted accounts and align team performance with organizational objectives. I oversee operational targets, resource allocation, and client relationships.
I also manage Early Warning System data for the division and present monthly diagnostics to Senior Leadership and Human Resources. I identify operational gaps and develop data-driven corrective action plans.
At Gallagher Service Centre, I managed a team of 30+ specialists across Workers' Compensation and Liability Services. I oversaw claims handling, audits, and client relationships while maintaining service levels and quality standards.
At Gallagher Service Centre, I submitted 27 process optimization frameworks, all approved and implemented, and led cross-border process transitions. I received the 'Best Manager' and 'Outstanding Performance' awards; earlier, at WNS Global Services, I worked in airline ticketing operations.
