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Boitumelo Molale

@boitumelomolale

I deliver accurate, customer-focused support and administrative assistance in fast-paced environments.

South Africa
Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or administrative role where I can apply my communication, accuracy, organisation, confidentiality, and problem-solving skills in a professional environment.

I've spent more than 10 years at Windmill Casino and Entertainment Centre providing direct customer-facing service in a busy gaming environment.

As a Table Games Dealer, I exchange currency for playing chips, administer payouts, collect bets, evaluate table amounts, and perform rapid mathematical calculations with accuracy and efficiency. I maintain a professional, friendly atmosphere while protecting and controlling games according to regulatory and company standards.

My work has built strong communication, problem-solving, pressure-management, confidentiality, record-keeping, and information-processing skills through continuous interaction with customers, colleagues, supervisors, and other stakeholders.

I'm also equipped to provide virtual assistant and administrative support, including office practice, organisation, accurate task completion, and professional customer service.

Experience

Work history, roles, and key accomplishments

WC
Current

Table Games Dealer

Windmill Casino and Entertainment Centre

Jan 2012 - Present (14 years 7 months)

Provide direct customer-facing service in a busy environment, building extensive experience in customer support and professional communication. Administer payouts, collect bets, and evaluate amounts placed on tables while ensuring protection and control of games dealt.

Education

Degrees, certifications, and relevant coursework

AS

Albert Moroka High School

National Senior Certificate, General Studies

Completed National Senior Certificate (Grade 12) with Exemption, studying Economics, Business Economics, Mathematics, English, Setswana, and Accounting.

Tech stack

Software and tools used professionally

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