viridiana chavez

I am a bilingual (English/Spanish) customer service professional with over eight years of experience working in high-volume call center environments. I specialize in member eligibility, benefits, authorizations, claims, and dental support, consistently delivering accurate, timely service.

I have a strong track record of reliability and attention to detail, including entering and processing over 40,000 customer records in two years and consistently processing nationwide sales contracts with zero errors. I played a key role in transitioning to a new phone system by implementing procedures and ensuring quality service throughout the change.

My technical skills include proficiency with CRM systems, Microsoft Word and Outlook, internet browsers, and both Mac and PC platforms. I excel at multitasking, critical thinking, and resolving complex member issues while maintaining a positive, professional demeanor.

I perform effectively both independently and in team settings, meet productivity benchmarks, and support special projects and intermittent staffing needs. I am adaptable, dependable, and focused on providing high-quality customer interactions and measurable operational improvements.